Cancellation Policy
At ULT Limo Service, we understand that travel plans can change unexpectedly. This Cancellation Policy outlines the terms for modifying or canceling transportation reservations. Our goal is to provide flexibility whenever possible while ensuring efficient scheduling and vehicle availability for all customers.
If you have any questions regarding this policy or need assistance with an existing reservation, please contact us:
ULT Limo Service
Phone: (708) 606-0604
Email: info@ult.emeforus.com
Reservation Cancellations
Customers may request to cancel a reservation by contacting ULT Limo Service by phone or email.
Cancellation requests should be submitted as soon as possible to allow us to adjust scheduling and vehicle availability.
A reservation is considered canceled only after confirmation has been provided by ULT Limo Service.
Cancellation Timeframes
Cancellation requirements may vary depending on the type of transportation service booked, including:
- Airport transportation
- Corporate transportation
- Hourly chauffeur service
- Wedding transportation
- Concert transportation
- Sporting event transportation
- Private charters
- Sprinter van and group transportation
Specific cancellation deadlines, if applicable, will be communicated at the time of booking.
Late Cancellations
Reservations canceled after the applicable cancellation window may be subject to cancellation fees or may be considered non-refundable, depending on the service reserved.
Factors that may influence cancellation charges include:
- Vehicle type reserved
- Chauffeur scheduling
- Trip duration
- Special event reservations
- Group transportation arrangements
- Advance planning requirements
No-Show Policy
A reservation may be considered a No-Show if:
- The passenger cannot be reached using the contact information provided.
- The passenger does not arrive within the applicable waiting period.
- The customer leaves the pickup location without notifying ULT Limo Service.
- Incorrect pickup information was provided and the customer cannot be contacted.
No-Show reservations may be charged the full cost of the scheduled service.
Airport Reservations
For airport pickups, passengers should provide accurate airline and flight information when booking.
Flight arrivals may be monitored when information is available to help coordinate chauffeur arrival times.
If a passenger fails to communicate significant itinerary changes or cannot be contacted after arrival, applicable waiting time charges or No-Show fees may apply.
Changes to Reservations
Customers may request changes to an existing reservation, including:
- Pickup location
- Destination
- Pickup time
- Passenger count
- Vehicle selection
- Additional stops
Changes are subject to availability and may result in additional charges.
Refunds
When a cancellation qualifies for a refund, the refund will generally be processed using the original payment method.
Processing times may vary depending on the customer’s financial institution or payment provider.
Any non-refundable deposits, special event fees, third-party charges, or previously incurred expenses may be deducted where applicable.
Weather and Unforeseen Circumstances
Safety remains our highest priority.
In cases involving severe weather, road closures, government restrictions, public emergencies, or other circumstances beyond our reasonable control, ULT Limo Service will work with customers to reschedule transportation whenever practical.
Refund eligibility for these situations will be determined based on the specific circumstances and applicable operational costs.
Company Cancellations
Although rare, ULT Limo Service reserves the right to cancel or reschedule a reservation due to circumstances such as:
- Vehicle mechanical issues
- Severe weather
- Unsafe driving conditions
- Emergencies
- Events beyond our reasonable control
If this occurs, we will make reasonable efforts to notify the customer promptly and discuss available alternatives.
Special Events and Group Transportation
Reservations involving weddings, conventions, sporting events, concerts, corporate functions, private charters, or large group transportation may require additional planning and vehicle allocation.
Because these services often involve reserved fleet availability and scheduling commitments, they may be subject to separate cancellation terms communicated during the booking process.
Contact Us
If you need to cancel, modify, or have questions regarding your reservation, please contact us as soon as possible.
ULT Limo Service
Phone: (708) 606-0604
Email: info@ult.emeforus.com
We appreciate your business and strive to provide flexible, dependable, and professional transportation services throughout the greater Chicago area.